Refund policy

Refund & Return Policy
Effective Date: June 30, 2026
Thank you for shopping with Sigma Home Cares. We strive to provide high-quality home care products and ensure customer satisfaction. Please read our Refund & Return Policy carefully before placing an order.
Returns
Due to the hygienic and consumable nature of our products, we do not accept returns of products that have been opened, used, or damaged after delivery.
Replacement & Refund Eligibility
A replacement or refund will be provided only in the following cases:
You received a wrong product.
The product was damaged or leaking during transit.
The product received is defective.
To request a replacement or refund, please contact us within 48 hours of receiving your order.
Your request should include:
Order number
Clear photos of the product and packaging
An unboxing video, which helps us verify transit damage
Non-Returnable Items
Refunds or returns will not be accepted for:
Opened or used products
Orders placed by mistake
Change of mind after purchase
Minor packaging damage that does not affect the product
Refund Process
Once your request is reviewed and approved:
Refunds for prepaid orders will be processed to the original payment method.
Refunds are generally processed within 5–7 business days after approval.
For Cash on Delivery (COD) orders, approved refunds will be made via bank transfer or UPI after the required payment details are provided.
Order Cancellation
Orders may be cancelled only before they are shipped.
Once an order has been dispatched, it cannot be cancelled. However, if your order qualifies under the replacement conditions mentioned above, we will assist you accordingly.
Contact Us
If you have any questions regarding refunds or replacements, please contact us:
Sigma Home Cares
Phone: +91 9109731371
Email: Sigmahomecares@gmail.com