Shipping Policy

Shipping Policy

Effective Date: June 30, 2026

Thank you for shopping with Sigma Home Cares. We are committed to delivering your orders safely, efficiently, and on time. Please read our Shipping Policy carefully before placing your order.

Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During festive seasons, promotional sales, or periods of high order volume, processing times may be slightly longer. We appreciate your patience in such cases.

Shipping Timeline

  • Standard delivery across India generally takes 3–7 business days, depending on your location.

  • Delivery timelines are estimates and may vary due to factors beyond our control, including weather conditions, courier delays, public holidays, or operational disruptions.

Shipping Charges

  • Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

  • We may offer free shipping on selected products, minimum order values, or during promotional campaigns. Such offers will be clearly mentioned on the website.

Order Tracking

Once your order has been shipped, you will receive a tracking ID via SMS, email, or WhatsApp (where applicable). You can use this tracking information to monitor the status of your shipment.

Delivery

To ensure successful delivery, please provide a complete and accurate shipping address along with a valid mobile number at the time of checkout.

If delivery cannot be completed due to:

  • An incorrect or incomplete shipping address

  • An unavailable recipient

  • Multiple failed delivery attempts

additional shipping charges may apply for re-dispatch of the order.

Damaged, Defective, or Incorrect Orders

If you receive a product that is damaged, leaking, defective, or different from what you ordered, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your Order Number

  • Clear photos of the product and its packaging

  • An unboxing video (recommended) to verify any transit damage

After verification, we will arrange a replacement or refund if your request meets the eligibility criteria outlined in our Refund & Return Policy.

Service Area

Sigma Home Cares currently ships products across India. Delivery availability may vary for certain remote or restricted locations based on courier service coverage.

Contact Us

If you have any questions regarding shipping, order tracking, or delivery, please contact us:

Sigma Home Cares

📞 Phone: +91 9109731371

📧 Email: sigmahomecares@gmail.com

Our customer support team aims to respond to all shipping-related enquiries within 24–48 business hours.