Return & Refund Policy

Refund & Return Policy

Effective Date: June 30, 2026

Thank you for shopping with Sigma Home Cares. We are committed to providing high-quality home care products and ensuring customer satisfaction. Please read this Refund & Return Policy carefully before placing your order.

Returns

Due to the hygienic and consumable nature of our products, we do not accept returns of products that have been opened, used, or damaged after delivery, unless they qualify under the replacement conditions mentioned below.

Replacement & Refund Eligibility

A replacement or refund will be considered only under the following circumstances:

  • You received an incorrect product.

  • The product was damaged, leaking, or broken during transit.

  • The product received is defective or unusable.

To request a replacement or refund, please contact us within 48 hours of receiving your order.

Your request should include:

  • Order Number

  • Clear photos of the product and its packaging

  • An unboxing video (recommended), which helps us verify transit damage and process your request faster

Non-Returnable Items

Refunds or returns will not be accepted for:

  • Opened or used products

  • Orders placed by mistake

  • Change of mind after purchase

  • Minor damage to the outer packaging that does not affect the product inside

  • Products damaged due to improper handling or storage after delivery

Refund Process

Once your request has been reviewed and approved:

  • Refunds for prepaid orders will be processed to the original payment method used during purchase.

  • Refunds are generally processed within 5–7 business days after approval. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Order Cancellation

  • Orders may be cancelled only before they have been shipped.

  • Once an order has been dispatched, it cannot be cancelled.

  • If a delivered product qualifies under the replacement or refund conditions mentioned above, we will be happy to assist you.

Contact Us

If you have any questions regarding refunds, replacements, or cancellations, please contact us:

Sigma Home Cares

📞 Phone: +91 9109731371

📧 Email: sigmahomecares@gmail.com

Our customer support team will be happy to assist you and aims to respond to all enquiries within 24–48 business hours.